Launch Your Own Travel Store

Privacy Policy

Last Updated: September 9, 2026

Welcome to TravalTour ("Company," "we," "our," or "us"). TravalTour is a Business-to-Business (B2B) Software-as-a-Service (SaaS) platform, accessible at www.travaltour.com. Based on the plan an Agent subscribes to, we act as a technology bridge/mediator that connects ready-made supplier and Destination Management Company (DMC) travel packages to travel agents, agencies, and entrepreneurs ("Agents"), and provide Agents with tools to run their own branded Travel Store. Our business relationship is strictly with the Agent — we do not deal directly with, or take responsibility for, the Agent's own customers.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for an account, or use our platform and related services (collectively, the "Platform" or "Services"). By accessing or using the Platform, you agree to the terms of this Privacy Policy.

1. Who This Policy Applies To

TravalTour operates on a strictly Business-to-Business (B2B) model. Our direct customers and users ("Merchants," "Agents," or "you") are travel agents, agencies, and entrepreneurs who subscribe to a TravalTour plan to access the Platform. TravalTour's paying customer — and the only party we owe our Services to — is the Agent. We have no direct service relationship, contract, or obligation to a Merchant's own customers ("End Customers").

This policy covers:

• Website visitors browsing travaltour.com.
• Merchants/Agents who register, choose a subscription plan, and use the Platform.
• End Customers of a Merchant's Travel Store, only to the limited extent described in Sections 9 and 10 below — i.e., where an End Customer submits an enquiry through a Merchant's storefront, which is a technical pass-through function of the tool, not a direct service relationship between TravalTour and that End Customer.

2. Information We Collect

a) Information You Provide to Us

• Business and account details: business/agency name, contact person name, email address, phone/WhatsApp number, and login credentials.
• Billing and payment information: billing address, GST details, and payment/transaction information (processed via third-party payment gateways — we do not store full card details).
• Store content: your brand name, logo, custom packages, pricing, itineraries, and other content you upload to your Travel Store.
• Communications: messages you send us via email, WhatsApp, contact forms, or support channels.
• End customer enquiries: when a visitor to your Travel Store submits an enquiry or booking request (name, email, phone number, and travel preferences), this data is collected and routed to you as the Merchant.

b) Information Collected Automatically

• Device and usage data: IP address, browser type, device type, operating system, referring URLs, pages visited, and time spent on the Platform.
• Cookies and similar technologies: used to remember preferences, enable core functionality, and analyze site performance (see Section 6).

c) Information from Third Parties

• Data from payment gateway providers confirming transaction status.
• Data from suppliers, DMCs (Destination Management Companies), or technology partners integrated into the Platform, where applicable to package inventory and booking access.

3. How We Use Your Information

We use the information we collect to:

• Create, verify, and manage your TravalTour account and Travel Store.
• Provide access to platform features, including the CRM, lead management, itinerary builder, markup calculator, invoice maker, and live supplier/DMC package access.
• Process payments, subscriptions, and Annual Maintenance Charge (AMC) renewals.
• Route customer enquiries submitted through your Travel Store to your registered email and WhatsApp number.
• Provide customer support and respond to your requests.
• Send important service updates, renewal reminders, and platform notifications.
• Improve, secure, and maintain the Platform, and develop new features.
• Detect, investigate, and prevent fraud, unauthorized access, or misuse of the Platform.
• Comply with applicable legal and regulatory obligations.

We do not use your information for automated decision-making that produces legal or similarly significant effects on you.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Payment gateway providers to process subscription and renewal payments.
• Technology and hosting partners who help operate, host, and maintain the Platform.
• Suppliers and DMCs whose package inventory is displayed on the Platform, strictly to the extent necessary to enable Merchants to view and access that inventory — TravalTour does not itself transact with, book through, or take responsibility for these suppliers/DMCs; any such transaction occurs directly between the Merchant/End Customer and the supplier or DMC.
• Service providers performing functions such as customer support, analytics, and communications (e.g., WhatsApp/email delivery infrastructure) on our behalf, under confidentiality obligations.
• Legal and regulatory authorities where disclosure is required by law, court order, or to protect the rights, property, or safety of TravalTour, our users, or the public.
• A successor entity in the event of a merger, acquisition, restructuring, or sale of assets, subject to the same or comparable privacy protections.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards — such as access controls, encrypted transmission where applicable, and secure hosting practices — to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If you believe your account or credentials have been compromised, please contact us immediately at support@travaltour.com.

6. Cookies and Tracking Technologies

Our website and Platform may use cookies and similar technologies to:

• Keep you logged in and remember your preferences.
• Understand how visitors use our website (analytics).
• Improve website performance and functionality.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website or Platform.

7. Data Retention

We retain your information for as long as necessary to:

• Provide you with the Services and maintain your account.
• Comply with legal, tax, and accounting obligations.
• Resolve disputes and enforce our agreements.

Upon account termination or non-renewal, we may retain certain information for a reasonable period thereafter for legal, audit, or record-keeping purposes, after which it will be securely deleted or anonymized.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access, update, or correct your personal information.
• Request deletion of your personal information, subject to our legal and contractual retention obligations.
• Withdraw consent for optional communications (e.g., marketing messages).
• Request a copy of the personal information we hold about you.

To exercise any of these rights, please contact us at support@travaltour.com. We will respond within a reasonable timeframe as required by applicable law.

9. Our Role: B2B Platform and Mediator, Not a Travel Provider

TravalTour's business is strictly Business-to-Business (B2B). Based on the subscription plan a Merchant chooses, we provide a platform that acts as a mediator/bridge connecting ready-made supplier and DMC package inventory to the Merchant, along with tools (CRM, storefront, itinerary builder, invoicing, etc.) for the Merchant to run their own travel business. TravalTour is not a travel agency, tour operator, DMC, airline, hotel, or transport provider, and we do not deal with, contract with, or take responsibility for a Merchant's own End Customers in any capacity.

Specifically:

• Our relationship is with the Agent, not the Agent's customers. TravalTour's role begins and ends at connecting the Agent (based on their plan) to supplier/DMC package listings and providing the software tools to manage their business. We have no contractual or service relationship with the Agent's End Customers.
• We are a mediator/bridge only, not a seller. We do not sell, operate, confirm, or fulfil any holiday package, booking, or travel service ourselves. Any package a Merchant displays, quotes, or sells — whether sourced from supplier/DMC inventory available on the Platform or added by the Merchant as their own custom package — is the sole responsibility of the Merchant and, where applicable, the underlying supplier/DMC.
• End Customer dealings are entirely the Agent's business, not ours. All communication, negotiation, quotation, payment collection, booking confirmation, cancellation, refund, and after-sales support between an Agent and their End Customer takes place directly between the Agent and the End Customer. Where an End Customer submits an enquiry through an Agent's storefront, TravalTour's only role is the technical function of passing that enquiry to the Agent — this does not create any service relationship, obligation, or liability between TravalTour and the End Customer.
• We do not verify, endorse, or guarantee any Merchant's business, packages, pricing, or conduct, nor any supplier's or DMC's performance, and we make no representation about the outcome of any booking made through or alongside the Platform.
• Any dispute regarding a package, booking, payment, refund, or service quality must be resolved directly between the Agent, the End Customer, and/or the relevant third-party supplier/DMC, as applicable. TravalTour bears no liability for such disputes.

10. End Customer Data (Important Note for Agents)

When your Travel Store collects enquiries or personal data from your End Customers, you (the Agent) are the data controller and sole responsible party for that data — including how you store it, use it, respond to it, and secure it. TravalTour merely provides the technical infrastructure to capture an enquiry submitted on your storefront and route it to your registered email/WhatsApp as a pass-through function; we do not review, moderate, retain ownership of, or take responsibility for how that data is subsequently used. Agents are solely responsible for ensuring their own collection, use, and handling of End Customer data complies with all applicable privacy, consumer protection, and data protection laws (including obtaining any consents required from their own customers).

11. Children's Privacy

The Platform is intended for business use by individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

12. International Data Transfers

As a platform operating from India serving users who may access the Platform from various locations, your information may be processed and stored on servers located in India or other jurisdictions where our service providers operate. By using the Platform, you consent to such transfer and processing in accordance with this Privacy Policy.

13. Third-Party Links and Services

Our Platform may contain links to third-party websites or integrate third-party services (such as WhatsApp or payment gateways). This Privacy Policy does not apply to those third parties, and we encourage you to review their respective privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Platform after such changes constitutes your acceptance of the revised policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

TravalTour Email: support@travaltour.com Website: www.travaltour.com

Terms and Conditions

Last Updated: October 2, 2026

Welcome to TravalTour ("Company," "we," "our," or "us"), a Business-to-Business (B2B) Software-as-a-Service (SaaS) platform accessible at www.travaltour.com. These Terms and Conditions ("Terms") govern access to and use of the TravalTour platform and related services (collectively, the "Platform" or "Services") by travel agents, agencies, and entrepreneurs ("Agent," "Merchant," "you," or "your").

By registering for an account, logging in, subscribing to a plan, ticking the consent checkbox, or otherwise accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Nature of Our Business — B2B Only

TravalTour operates on a strictly Business-to-Business (B2B) model. We are a technology platform that acts as a mediator/bridge connecting ready-made supplier and Destination Management Company (DMC) travel packages to Agents, based on the subscription plan the Agent selects, and we provide Agents with software tools (storefront, CRM, itinerary builder, invoicing, markup calculator, enquiry management, etc.) to run their own branded travel business.

• TravalTour's customer, and the only party we have a contractual relationship with, is the Agent.
• TravalTour is not a travel agency, tour operator, DMC, airline, hotel, transport company, insurer, or booking agent, and does not itself sell, operate, confirm, or fulfil any travel package or booking.
• TravalTour has no direct relationship with, and does not deal with, an Agent's own customers ("End Customers"). Any interaction, enquiry, quotation, negotiation, payment, or booking involving an End Customer is strictly between the Agent and that End Customer (and, where relevant, the underlying supplier/DMC).
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2. Eligibility

To use the Platform, you must:

• Be at least 18 years of age and legally capable of entering into a binding contract.
• Be operating a genuine travel-related business (agency, agent, or entrepreneur) or be in the process of establishing one.
• Provide accurate, current, and complete information during registration and keep it updated.
• Give your consent by ticking the required checkbox at registration and, where applicable, at login (see Section 7).

We reserve the right to refuse, suspend, or terminate access for any applicant or Agent who does not meet these criteria or who provides false or misleading information.

3. Account Registration and Security

• You are responsible for maintaining the confidentiality of your account credentials (username, password, and any API/access keys).
• You are responsible for all activity that occurs under your account, whether or not authorized by you.
• You must notify us immediately at support@travaltour.com if you suspect unauthorized access to your account.
• We are not liable for any loss or damage arising from your failure to safeguard your account credentials.
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4. Subscription Plans, Fees, and Payment

• Access to the Platform is provided on a subscription basis, with features and package/inventory access varying by plan.
• Subscription fees, Annual Maintenance Charges (AMC), and any applicable renewal fees are as displayed on the Platform at the time of purchase or renewal, and are subject to change with prior notice.
• All fees must be paid in advance for the applicable subscription period unless otherwise agreed in writing.
• Failure to pay renewal/AMC fees may result in suspension or termination of access to the Platform and your Travel Store, including any storefront visible to your End Customers.
• All fees are exclusive of applicable taxes (e.g., GST) unless stated otherwise, and such taxes will be added as required by law.
• Fees are non-refundable except as expressly provided in the Refund and Cancellation Policy in Section 8.
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5. Supplier/DMC Package Access — Mediator Role Only

• The Platform may display ready-made packages and inventory made available by third-party suppliers and DMCs ("Suppliers").
• TravalTour's role is limited to connecting Agents to this Supplier inventory through the Platform. We do not create, control, verify, or guarantee the accuracy, pricing, availability, quality, or fulfilment of any Supplier package.
• Any transaction, quotation, or booking involving Supplier inventory is between the Agent and the Supplier (and, in turn, the Agent's End Customer). TravalTour is not a party to that transaction and assumes no liability for it.
• Agents are solely responsible for verifying package details, pricing, and availability with the Supplier before quoting or selling to an End Customer.
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6. Your Travel Store and End Customers

• Agents may use the Platform to build and operate their own branded Travel Store, including displaying Supplier packages and/or their own custom packages, and receiving enquiries from End Customers.
• All dealings with End Customers — including quotations, negotiations, payment collection, booking confirmation, changes, cancellations, refunds, complaints, and after-sales support — are the sole responsibility of the Agent. TravalTour is not a party to, and bears no responsibility or liability for, any such dealing.
• Where an End Customer submits an enquiry through an Agent's storefront, TravalTour's role is limited to the technical function of capturing and routing that enquiry to the Agent (e.g., via email/WhatsApp). This does not create any contractual or service relationship between TravalTour and the End Customer.
• Agents are responsible for ensuring their Travel Store content (packages, pricing, descriptions, images, and offers) is accurate, lawful, and not misleading, and for complying with all applicable consumer protection, travel trade, and advertising laws in their jurisdiction.
• Agents are the Data Fiduciary for their End Customers' personal data and are solely responsible for its lawful collection, use, storage, and handling, including obtaining any necessary consent (see Section 7).
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7. Data Protection and Privacy (DPDP Act, 2023)

7.1 Applicable law. TravalTour processes personal data in accordance with the Digital Personal Data Protection Act, 2023 and the rules made under it ("DPDP Law"), along with other applicable Indian laws.

7.2 Roles. For the Agent's own registration and account data (name, company, mobile, WhatsApp, email, address, logo, subscription details), TravalTour is the Data Fiduciary. For End Customer data collected through an Agent's Travel Store, the Agent is the Data Fiduciary and TravalTour acts only as a Data Processor on the Agent's instructions.

7.3 Consent. By ticking the consent checkbox and submitting the registration or login form, you give free, specific, informed, unconditional, and unambiguous consent to the collection and processing of your personal data for the purposes in this section. Consent is given through a clear affirmative action; pre-ticked boxes are not used. Consent to receive promotional messages is separate and optional.

7.4 Purpose limitation. We collect only the data needed for: creating and managing your account; providing the Platform and Travel Store; billing and invoicing; customer support; legal and regulatory compliance; fraud prevention; and service communications by email, SMS, or WhatsApp.

7.5 Withdrawal of consent. You may withdraw consent at any time by emailing support@travaltour.com. Withdrawal is as easy as giving consent. It does not affect processing already carried out, and it may mean we can no longer provide the Services.

7.6 Rights of the Data Principal. You may request access to a summary of your personal data, correction, completion, updating, and erasure, and may seek grievance redressal. You may also nominate another person to exercise these rights in the event of your death or incapacity.

7.7 Agent's obligations as Data Fiduciary. The Agent must: (a) give End Customers a clear notice and obtain valid consent before collecting their data through the Travel Store; (b) use the data only for the purpose consented to; (c) honour End Customer rights requests; (d) display a privacy notice on its Travel Store; and (e) not process children's data without verifiable parental or guardian consent.

7.8 Children. The Platform is intended for persons aged 18 or above. We do not knowingly collect personal data of children.

7.9 Security safeguards. We maintain reasonable security safeguards (such as access controls, encryption where appropriate, and backups) to prevent personal data breaches.

7.10 Breach notification. In case of a personal data breach, we will notify affected users and the Data Protection Board of India as required by DPDP Law. Agents must promptly inform us of any breach affecting data on their Travel Store.

7.11 Retention and erasure. Personal data is retained only as long as needed for the purpose for which it was collected or as required by law (for example, tax and accounting records), after which it is erased or anonymised.

7.12 Sharing and processors. We may share data with service providers such as hosting, payment gateway, WhatsApp/communication, and email providers, only to deliver the Services and under appropriate safeguards. We do not sell personal data.

7.13 Cross-border transfer. Personal data may be transferred to or stored in locations outside India, except to any country or territory restricted by the Government of India under DPDP Law.

7.14 Grievance Officer. Name: Mr. Rohit | Email: support@travaltour.com | Phone: +91 73879 61505 (see also Section 20). We aim to acknowledge complaints within [7] days and resolve them within [15] days. If your complaint is not resolved, you may approach the Data Protection Board of India.

8. Refund and Cancellation Policy

8.1 Scope. This policy applies only to subscription fees, setup fees, and AMC paid by the Agent to TravalTour. It does not cover payments between an Agent and its End Customers, or between an Agent and a Supplier/DMC, which are handled solely by those parties.

8.2 General rule. Subscription fees are non-refundable once the account and Travel Store are activated, except as stated below.

8.3 Eligible refunds. A full or partial refund may be considered where:

• a payment was made twice or in error; or
• the Platform was not activated within [7] working days of payment for reasons attributable to TravalTour; or
• [optional] a cancellation request is made within [48 hours / 7 days] of payment, before activation or any use of the Platform.

8.4 Not eligible. No refund is available for: change of mind after activation; unused or partly used subscription periods; AMC and renewal fees; low bookings or business results (see Section 12); suspension or termination for breach of these Terms; or issues caused by third-party services.

8.5 How to request. Email support@travaltour.com from your registered email address with your company name, payment reference, and reason, within [7] days of payment.

8.6 Processing time. Approved refunds are returned to the original payment method within [7–10] working days. Payment gateway charges and taxes already remitted may be deducted, as permitted by law.

8.7 Cancellation. You may cancel your subscription at any time. Access continues until the end of the paid period, and no pro-rata refund is given except under Section 8.3.

8.8 Renewals. Subscriptions do not renew automatically unless you have agreed to this in writing.

8.9 Chargebacks. Chargebacks raised without first contacting support may result in suspension of the account.

9. Acceptable Use

You agree not to:

• Use the Platform for any unlawful, fraudulent, or misleading purpose.
• Misrepresent your identity, business, or affiliation with TravalTour, any Supplier, or any DMC.
• Attempt to reverse-engineer, copy, resell, sublicense, or white-label the Platform's underlying software outside the scope of your subscription.
• Upload content that is defamatory, obscene, infringing, or otherwise unlawful.
• Interfere with or disrupt the integrity or performance of the Platform, including through hacking, scraping, or introducing malicious code.
• Use the Platform to circumvent Suppliers/DMCs or engage in activity that breaches TravalTour's or a Supplier's commercial terms.

We reserve the right to suspend or terminate accounts that violate this section, without refund.

10. Intellectual Property

• The Platform, including its software, design, features, trademarks, and underlying technology, is the exclusive property of TravalTour and its licensors. Nothing in these Terms transfers any ownership of this intellectual property to you.
• Content you upload to your Travel Store (your brand name, logo, packages, and descriptions) remains your property, but you grant TravalTour a limited, non-exclusive license to host, display, and process that content solely to provide the Services.
• You may not use TravalTour's name, logo, or branding without our prior written consent, except as reasonably necessary to indicate that your Travel Store is powered by TravalTour.
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11. Third-Party Services

The Platform may integrate or link to third-party services (e.g., payment gateways, WhatsApp, Suppliers/DMCs, hosting providers). We are not responsible for the availability, content, accuracy, or performance of any third-party service, and your use of such services is subject to their own terms and policies.

12. Disclaimers

• The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted/error-free operation.
• We do not warrant that the Platform will be free of bugs, downtime, or security vulnerabilities, though we take reasonable steps to maintain and secure it.
• We make no representation or warranty regarding the accuracy, completeness, or reliability of any Supplier/DMC package information displayed on the Platform, or the conduct, solvency, or performance of any Supplier, DMC, or Agent.
• TravalTour does not guarantee any specific business outcome, booking volume, revenue, or profitability from use of the Platform.
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13. Limitation of Liability

To the maximum extent permitted by applicable law:

• TravalTour, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of the Platform.
• TravalTour bears no liability whatsoever for any dispute, loss, damage, or claim arising from: (a) a package, booking, quotation, payment, cancellation, or refund between an Agent and its End Customer; (b) the accuracy, availability, or fulfilment of any Supplier/DMC package; or (c) the conduct, solvency, or performance of any Agent, Supplier, or DMC.
• Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Platform shall not exceed the total subscription fees paid by you to TravalTour in the twelve (12) months preceding the event giving rise to the claim.
• Nothing in these Terms limits liability that cannot be excluded or limited under applicable law.
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14. Indemnification

You agree to indemnify, defend, and hold harmless TravalTour, its directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use or misuse of the Platform; (b) your dealings with End Customers, Suppliers, or DMCs; (c) your breach of these Terms or of DPDP Law; or (d) your violation of any applicable law or third-party right.

15. Suspension and Termination

• We may suspend or terminate your access to the Platform, with or without notice, for breach of these Terms, non-payment, fraudulent or unlawful activity, or misuse of the Platform.
• You may cancel your subscription at any time in accordance with Section 8; fees already paid are non-refundable except as set out in Section 8.
• Upon termination, your access to the Platform and your Travel Store (including any End Customer-facing storefront) will cease, and we may delete your account data after a reasonable retention period, subject to Section 7 and legal obligations.
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16. Changes to the Platform and Terms

• We may modify, update, or discontinue any feature of the Platform at any time.
• We may revise these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Material changes to how we handle personal data will also be notified by email or on the Platform. Continued use of the Platform after such changes constitutes your acceptance of the revised Terms.
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17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts located in India, unless otherwise required by applicable law.

18. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

19. Entire Agreement

These Terms, together with our Privacy Policy (including Section 7) and the Refund and Cancellation Policy (Section 8), constitute the entire agreement between you and TravalTour regarding your use of the Platform, and supersede any prior agreements or understandings.

20. Contact Us

If you have any questions about these Terms, or any query or complaint about your personal data, please contact us:

TravalTour — Support Email: support@travaltour.com Support Number: +91 73879 61505 Website: www.travaltour.com

Grievance Officer Name: Mr. Rohit Email: support@travaltour.com Phone: +91 73879 61505

Refund and Cancellation Policy

Last Updated: September 9, 2026

This Refund and Cancellation Policy ("Policy") applies to subscriptions purchased on the TravalTour platform ("Company," "we," "our," or "us") by travel agents, agencies, and entrepreneurs ("Agent," "you," or "your"). This Policy should be read together with our Terms and Conditions and Privacy Policy.

By subscribing to a TravalTour plan, you agree to the terms of this Policy.

1. Scope of This Policy

This Policy governs refunds and cancellations only for subscription fees paid directly to TravalTour for access to the Platform (including plan fees, Annual Maintenance Charges/AMC, add-ons, or renewal charges).

This Policy does not apply to, and TravalTour has no role in refunding:

• Any payment made by an End Customer to an Agent for a travel package, booking, or service.
• Any payment made by an Agent to a Supplier or DMC for package inventory.

As set out in our Terms and Conditions, TravalTour is strictly a B2B technology platform acting as a mediator/bridge between Agents and Supplier/DMC package inventory. We are not a party to, and do not process, hold, or refund, any money exchanged between an Agent and their End Customer, or between an Agent and a Supplier/DMC. Any refund request relating to a package or booking must be directed by the End Customer to the Agent, and by the Agent to the relevant Supplier/DMC, as applicable.

2. General Rule: Subscription Fees Are Non-Refundable

Except as expressly stated in this Policy, all subscription fees, AMC charges, and renewal payments made to TravalTour are non-refundable, including in cases where:

• You do not use the Platform, or use it only partially, during your subscription period.
• You are dissatisfied with features, packages, or Supplier/DMC inventory available on the Platform.
• Your account is suspended or terminated due to a breach of our Terms and Conditions.
• You change your mind after purchase.
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3. Free Trial / Demo (If Applicable)

Where TravalTour offers a free trial or demo period, no charges apply during that period, and no refund is applicable since no payment has been collected. If you do not cancel before the trial ends and paid billing begins, standard subscription fees will apply and the terms of this Policy will govern any refund request.

4. Eligibility for a Refund

A refund may be considered, at TravalTour's sole discretion, only in the following limited circumstances:

• Duplicate payment: You were charged more than once for the same subscription period due to a technical or payment gateway error.

• Failed activation: Payment was successfully deducted but your subscription/account was never activated, and the issue is not attributable to any fault, delay, or incorrect information provided by you.

• Platform non-delivery: TravalTour is unable to provide the core subscribed service for a continuous period, due to a fault attributable to TravalTour, and does not cure the issue within a reasonable time after being notified.

Refund requests must be raised within 7 days of the payment date by writing to support@travaltour.com with your registered account details, transaction ID/reference, and a description of the issue.

5. Non-Refundable Situations

Refunds will not be granted where:

• The request is based on dissatisfaction with Supplier/DMC package pricing, availability, or inventory shown on the Platform — TravalTour does not control or guarantee this content.
• The request relates to a dispute, cancellation, or refund between an Agent and its End Customer, or between an Agent and a Supplier/DMC — these are outside TravalTour's control per our Terms and Conditions.
• The account was suspended or terminated for violation of our Terms and Conditions, Acceptable Use provisions, or applicable law.
• The request is made after the applicable time window set out in Section 4.
• You simply did not use, or under-used, the subscription during its active period.
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6. Cancellation of Subscription

• You may cancel your subscription at any time by writing to support@travaltour.com or through the account cancellation option on the Platform, if available.
• Cancellation stops future renewal billing but does not entitle you to a refund of fees already paid for the current subscription period, except as set out in Section 4.
• Upon cancellation or non-renewal, your access to the Platform and your Travel Store (including any End Customer-facing storefront) will be disabled at the end of the paid period.
• We recommend downloading or exporting any data you wish to retain (e.g., enquiry records, package lists) before your access is disabled, as TravalTour may delete account data after a reasonable retention period following termination, per our Privacy Policy.
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7. Refund Process and Timeline

• Approved refunds will be processed to the original payment method used at the time of purchase.
• Refunds, once approved, are typically processed within 7–14 business days, though actual credit to your account may depend on your bank or payment provider's processing times.
• TravalTour is not responsible for delays caused by banks, payment gateways, or card networks.
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8. Plan Upgrades, Downgrades, and AMC Renewals

• Fees paid for an upgrade take effect from the date of upgrade; no refund is provided for the unused portion of the prior (lower) plan unless required by law.
• Downgrades take effect from the next renewal cycle; fees already paid for the current higher-tier period are non-refundable.
• AMC/renewal charges, once paid, are non-refundable except where Section 4 applies.
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9. Chargebacks

Initiating a chargeback or payment dispute with your bank or card issuer without first contacting TravalTour at support@travaltour.com may result in immediate suspension of your account while the matter is investigated. We encourage you to reach out to us directly first so we can resolve the issue promptly.

10. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Platform after such changes constitutes your acceptance of the revised Policy.

11. Contact Us

For any refund or cancellation requests, or questions about this Policy, please contact:

TravalTour Email: support@travaltour.com  Website: www.travaltour.com

Privacy Notice

TravalTour — www.travaltour.com Last Updated: October 2, 2026

This Privacy Notice explains how TravalTour ("we," "our," or "us") collects, uses, shares, and protects your personal data when you register on, log in to, or use our B2B travel SaaS platform and Travel Store (the "Platform"). It is issued under the Digital Personal Data Protection Act, 2023 and the rules made under it ("DPDP Law"), and should be read with our Terms & Conditions and Refund & Cancellation Policy.

1. Who We Are

TravalTour is a Business-to-Business (B2B) Software-as-a-Service platform for travel agents, agencies, and entrepreneurs ("Agents"). For the personal data you give us when you register and use your account, TravalTour is the Data Fiduciary (the party that decides why and how the data is processed).

Contact: support@travaltour.com | +91 73879 61505

2. Who This Notice Applies To

• Agents who register for or use a TravalTour subscription. This notice covers your data.
• End Customers of an Agent who send enquiries through an Agent's Travel Store. For this data, the Agent is the Data Fiduciary and TravalTour acts only as a Data Processor, capturing and routing the enquiry to the Agent. Please read the Agent's own privacy notice for how they use your data.
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3. Personal Data We Collect

Information you give us

• Company name and owner name
• Mobile number and WhatsApp number
• Office email address and office address
• Company logo (optional)
• Subscription package selected
• Login credentials (username and password)
• Billing and invoice details, such as GST details, where applicable
• Messages and requests you send to our support team

Information collected automatically

• Login time, IP address, device and browser type
• Pages visited and actions taken on the Platform
• Records of your consent (date, time, and IP address)

Information from Travel Store enquiries (on behalf of Agents)

• Name, contact details, and travel enquiry details submitted by End Customers

We do not knowingly collect sensitive data such as health or financial account passwords. Payment card and bank details are handled by our payment gateway and are not stored by us.

4. Why We Use Your Data (Purposes)

We process your personal data only for the following purposes:

1. Creating, verifying, and managing your account
2. Providing the Platform, Travel Store, and Supplier/DMC package access
3. Billing, invoicing, renewals, and refunds
4. Customer support and responding to your requests
5. Sending service messages such as account alerts, payment updates, and policy changes, by email, SMS, or WhatsApp
6. Preventing fraud, misuse, and security incidents
7. Meeting legal, tax, and regulatory requirements
8. Improving the Platform's performance and features

We send promotional messages only if you opt in separately. You can opt out at any time.

5. Legal Basis: Your Consent

We process your data based on your consent, which you give by ticking the consent checkbox or by continuing to use the Platform after reading this notice. Your consent is free, specific, informed, and given by a clear action.

We may also process data without consent where DPDP Law permits, for example to comply with a legal obligation, respond to a court or government order, or protect against fraud.

6. Withdrawing Your Consent

You may withdraw your consent at any time by emailing support@travaltour.com or contacting our Grievance Officer. Withdrawing consent is as easy as giving it. Please note:

• Withdrawal does not affect processing done before you withdrew.
• If you withdraw consent needed to provide the Services, we may not be able to continue your account or Travel Store.
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7. Who We Share Your Data With

We do not sell your personal data. We share it only as needed with:

• Service providers: hosting and cloud providers, payment gateways, email, SMS, and WhatsApp communication tools, and analytics tools. They process data only on our instructions and under confidentiality and security obligations.
• Agents: where an End Customer submits an enquiry through a Travel Store, the enquiry is routed to that Agent.
• Authorities: where required by law, court order, or government request.
• Business transfer: if TravalTour is merged with or acquired by another business, your data may be transferred, subject to this notice.
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8. Storage and Transfers Outside India

Your data may be stored on servers or cloud services located in India or elsewhere. We may transfer data outside India except to any country or territory that the Government of India restricts under DPDP Law. We use reasonable safeguards for such transfers.

9. How Long We Keep Your Data

We keep personal data only for as long as needed for the purposes in this notice, or as required by law (for example, tax and accounting records). When it is no longer needed, we erase or anonymise it. If your account ends, we may delete your account data after a reasonable retention period.

10. How We Protect Your Data

We use reasonable security safeguards, including access controls, encryption where appropriate, secure hosting, and backups, to protect personal data from loss, misuse, or unauthorised access. No system is completely secure, so please keep your password confidential and tell us at once if you suspect unauthorised access.

Data breach: If a personal data breach affects you, we will inform you and the Data Protection Board of India as required by DPDP Law.

11. Your Rights

Under DPDP Law, you (the "Data Principal") have the right to:

• Access: get a summary of the personal data we hold about you and how we process it
• Correction and updating: ask us to correct inaccurate or incomplete data
• Erasure: ask us to delete your data when it is no longer needed, unless the law requires us to keep it
• Withdraw consent: at any time (see Section 6)
• Grievance redressal: raise a complaint about how your data is handled
• Nominate: name another person to exercise your rights if you die or become unable to act

To use any of these rights, email support@travaltour.com with your registered company name and email address. We may ask you to verify your identity first. We aim to respond within [15] days.

12. Children's Data

The Platform is meant for persons aged 18 or above who run or are setting up a travel business. We do not knowingly collect personal data of children. If you think a child has given us data, contact us and we will delete it.

13. Cookies and Similar Technologies

We may use cookies and similar tools to keep you logged in, remember your preferences, and understand how the Platform is used. You can control cookies in your browser settings, but some features may not work without them.

14. Duties of Agents Regarding End Customer Data

Agents who use the Travel Store are responsible for their End Customers' data. Agents must:

• Give End Customers a clear privacy notice and obtain valid consent before collecting their data
• Use the data only for the purpose it was collected
• Respond to End Customers' rights requests
• Keep the data secure and report any breach to us promptly
• Not collect data of children without verifiable parental or guardian consent
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15. Grievance Officer and Complaints

If you have a question, concern, or complaint about your personal data, please contact our Grievance Officer:

Name: Mr. Rohit Email: support@travaltour.com Phone: +91 73879 61505 Website: www.travaltour.com

We aim to acknowledge your complaint within [7] days and resolve it within [15] days. If you are not satisfied with our response, you may complain to the Data Protection Board of India as provided under DPDP Law.

16. Changes to This Notice

We may update this notice from time to time. The latest version will be posted on this page with a new "Last Updated" date. For material changes, we will also notify you by email or on the Platform. Continuing to use the Platform after changes means you accept the updated notice.

17. Contact Us

TravalTour Email: support@travaltour.com Phone: +91 73879 61505 Website: www.travaltour.com